Certificate of Counselling

Active Listening and Attending

Asking Open and Reflective Questions

Paraphrasing, Summarising, and Responding with Empathy

Building Rapport and Trust

Introduction to Counselling Ethics in Australia

Confidentiality and Informed Consent

Duty of Care and Mandatory Reporting

Case Study: Ethical Dilemma in a School Setting

Common Mental Health Challenges

Understanding Stress, Anxiety, and Low Mood

Recognising When to Refer

Promoting Mental Health Literacy

Working Respectfully Across Cultures

Counselling and Diversity Awareness

Introduction to First Nations Worldviews

Language Sensitivity in Client Engagement

Developing Self-Awareness in the Helping Role

Introduction to Reflective Journalling

Responding to Client Emotions

Understanding the Impact of the Counsellor’s Values

Introduction to Person-Centred Theory

Overview of Cognitive Behavioural Concepts

Solution-Focused Thinking

Strengths-Based Approaches